Refund policy

14-Day Return Window: You have 14 days after receiving your item to request a return.

Return Conditions: Items must be unworn, unused, with original tags, in their original packaging, and accompanied by proof of purchase.

Return Process: Contact us at info@puntidivi.eu or initiate the request via your customer account. Approved returns will receive a shipping label and dispatch instructions. Items sent back without prior authorization will not be accepted.

Return Address: Via Enrico Mattei 71, 31010 Maser (TV), Italy.

Damages and Issues: Inspect your order upon arrival and notify us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.

Exceptions: Sale items and gift cards are non-refundable.

Exchanges: Return the original item first; once accepted, place a separate order for the new product.

EU Right of Withdrawal: European Union customers have the legal right to cancel or return orders within 14 days without providing a reason, provided conditions are met.

Refund Process: Refunds are processed via the original payment method within 10 business days after inspection. If 15 business days have passed since approval without credit, contact info@puntidivi.eu.